It's best to book your move as soon as you have an idea of your move dates and what you need to be moved. Having said that, we can usually accept bookings with as little as one business day notice.

We understand that, in the early stages of preparing, you may not have a full list of items to move and things may change. We don't charge any fees or penalties for changing your pickup dates provided that you give us at least 24 hours notice. You can update your inventory right up until the day before the move is scheduled to take place.

This depends on a number of factors and we don't guarantee transit times.

Removals between Melbourne and Sydney usually take between 1 to 4 business days to complete.

We generally include an estimate of the transit time when we send you a quote. It's important to understand that these are estimates based on long term averages and may be influenced by a number of factors.

Keep in mind that it is always in our interest to get moves completed as quickly as possible. Remember to stay contactable throughout your move so we can keep you up to date.

Don't worry. Making changes is completely normal and expected. You can change your booking dates easily and you shouldn't expect to be penalised for it.

We recommend that you book as soon as you have a reasonably firm date range in mind for your move. We don't charge any fees or penalties for changing your pickup dates, provided that you give us at least one business day notice.

If you need to change your inventory you can do so at any time. Simply call us on (1800) 800 357 as soon as you've finished packing and we will update your quote.

Our pricing system works on a sliding scale. That is, the more you have, the less it costs per cubic metre of volume. So if you need to add more items you shouldn't expect to be suprised by an disproportionate jumps in price.

We do require you to finalise your inventory at least 24 hours before the move is scheduled to take place. After which point, we will have to increase prices accordingly if you have more items, but we cannot reduce the price if you have less. This is because, at this late stage, we have reserved space in our truck for you that we don't have enough time to sell off.

Yes, we can provide storage. The costs for storage, and redelivery from store, are dependent on the size of your move and are calculated when you obtain a furniture removal quote from us.

For the security of all of our clients, we don't allow anyone to access good whilst in storage. This means that we will have to deliver your items from store to you when you need them. We refer to this as 'redelivery' and, again, associated costs will be clearly detailed when you get a quote from us.

If you would like to access your furniture whilst in storage we recommend that you arrange storage with another reputable storage facility. We are used to collecting from, or delivering to, private storage units. You just need to provide authorisation to the facility, granting us access to your unit.

We provide regular services between ALL locations in NSW, VIC and ACT including:
Sydney Melbourne Canberra Newcastle Wollongong Geelong Ballarat Bendigo Albury Wodonga Wagga Wagga Shepparton

There are literally thousands of items that we could have included on our inventory. But that wouldn't be very user friendly!

We have chosen, from our years of experience, the most frequently moved items to appear in our inventory.

If you have something that isn't listed, simply select an item of similar size and make a note of it in the 'Further Info' field directly under the online inventory. Alternatively, you can simply enter the details of the item in the 'Further Info' field and our team of reviewers will account for it and update your quote accordingly.

We require prepayment for all fixed price jobs. Jobs priced at an hourly rate are payable on delivery.

You can pay using one, or more, of the following methods:

• > EFT / Direct Deposit. This is our preferred method and we will usually offer a discount for paying by EFT (as detailed in your quote). Important: Always include your job reference number when paying by EFT so we can match the payment to you. Please allow enough time for funds to clear in order to avoid delays.
• > Credit Card. We accept Visa and MasterCard payments. A surcharge applies to American Express payments.
• > Cash

Car transport services must be prepaid by EFT or credit card in order to secure your booking.

This is a question we are asked often. We understand that you may want to have all your goods unloaded and checked before you pay.

The big problem with that is that there is little incentive to pay for your move once it's been unloaded. It's similar to airline tickets - you cannot board a flight without prepayment because there is no reason, other than more and legal obligation, to pay once you've already landed.

Unfortunately, we have had removalists put in difficult and dangerous situations when clients have refused to pay after delivery has taken place for no reason other than 'they can get away with it'. The costs of trying to recoup that 'stolen' money makes 'COD' payments unsustainable. Therefore, we can now only accept 'COD' payments for jobs charged at an hourly rate.

We aim to win every job we quote. If you've found a better price for your move from one of our competitors, we will do our best to match or beat it.

There is a 'Price Matching' section on our quote form where you can list the details of any quotes provided by competitors.

WE LOVE JOBS OF ALL SIZES.

We perform moves of all shapes and sizes and our prices are competitive no matter how many items you have to move.

Service Terms

Click here for our initial suggested service terms. You can vary these terms if you like by emailing us your requested changes and we will requote accordingly. If you don't make any changes then these terms and conditions will apply to our agreement.

We can supply and deliver quality packing boxes and supplies to you. If you'd like to find out more, give us a call on (1800) 800 357 to discuss your needs.

Alternatively, most self-storage facilities can provide cartons, both new and used.

Always us purpose specific, quality packing supplies. Free boxes from the supermarket and plastic tubs aren't recommended. They're simply not up to the task of transporting your goods interstate, safely.

No. This can cause injury to those trying to move the furniture and can result in damage to the item and/or its contents.

Rule of thumb: if something can be packed in a box, it probably should be.

For anythings else, including larger items (like fridges, washing machines, tables, etc.), your removalists will wrap them in furniture removal pads / blankets to protect them in transit.

We can provide packing services and take care of all that hard work for you. Basic prices for packing services will be included, where available, in your quote. For further details please give us a call on (1800) 800 357 and we can discuss your specfic requirements.

We can't provide an exhaustive list of what should and shouldn't be disassembled, because that would be... exhausting. Generally, if an item of furniture or equipment can be disassembled, it should be.

Beds should be taken apart. Flat pack furniture should be dismantled because it's not designed (strong enough) to withstand the rigours of transport in an assembled state.

We generally suggest that you place all screws, nuts, bolts and other hardwre into resealable (Ziploc® style) plastic bags and packed into a 'Components' box. While often recommended in 'The Blogosphere', taping these bags to your furniture is not a great idea. They're too easily detached and lost.

For cars, we need 1 business day notice if you're dropping the vehicle off at one of our depots, or 2 business days if we're collecting your vehicle from an address nominated by you. Bookings must be made prior to 3pm to make these times.

At the current time, provided that there's no public holidays involved, the next bookings available are:

• > From a depot (e.g. depot to depot): Monday
• > From a private address (e.g. door to door): Tuesday

If you need to make an urgent booking for car transport please call us on (1800) 800 357.

No. We use the number plate for identification purposes only. We can also use the VIN if no plates are available.

While some call centres / offices remain open on weekends or public holidays, we only provide car transport services on regular business days.

We recommend that you leave between 1/4 and 1/3 of a tank of fuel in your vehicle. This allows us to move the car around the depots, when required, without adding excess weight to the car transporters.

For our standard services, no. But we do offer a 'Goods in Vehicle' service where you can pack a limited quantity of items in your car. We will include a description of this service, where available, when you get a car transport quote from us.

Our network of carriers spans the entire country. Wherever you need to go we can get your car there for a highly competitive price.

You, or a representative of you, must be be present. A Condition Report will be filled out by the driver at pickup and you will be asked to confirm that no damage has been incurred as part of the transport process.

Your car must be running and in good working order to be classified as driveable. It must have a minimum ground clearance of 150mm (15cm), or it will be classified as 'lowered'.

We can move non-drivable or lowered vehicles, but not for the standard prices. We will provide you with a quote for these services when you get a car transport quote from us.